Talent Management

Are you making every effort to
develop and maintain an A-team?

Talent management is a critical component of running a successful automotive dealership and maximizing the value of your Human Capital. By investing in the recruitment, development, and retention of top talent, dealership principals can create a motivated, high-performing team capable of delivering exceptional customer experiences and driving business growth.

By prioritizing a culture of continuous learning, providing opportunities for career advancement, and fostering a supportive work environment you have one leg up on the competition to ensure long-term success for your dealership.

  • Key Considerations for Talent Management:
  • Talent Acquisition
  • Defining Roles: Clearly define the responsibilities and expectations for each position, from salespeople to service technicians.
  • Recruitment Strategy: Use targeted job postings, industry-specific networks, and partnerships with local schools to attract top talent. Consider the dealership’s culture and brand when recruiting.
  • Selection Process: Implement structured interviews and skills assessments to identify candidates with the right technical and soft skills. Ensure candidates align with your dealership’s values and culture.
  • Onboarding and Training
  • Effective Onboarding: Provide new hires with a comprehensive orientation, introducing them to the dealership’s culture, processes, systems, and tools (i.e., CRM software, inventory systems).
  • Continuous Training: Invest in ongoing training programs for both technical skills (i.e., product knowledge, diagnostics) and soft skills (i.e., customer service, sales techniques). Keep employees up to date with product innovations and market trends.
  • Certification Programs: Offer employees opportunities to earn certifications, such as ASE for technicians, and specialized sales training to improve performance.
  • Employee Retention and Engagement
  • Competitive Compensation: Provide attractive compensation packages, including base salaries, commission structures, and bonuses. Ensure benefits (healthcare, retirement) are competitive.
  • Work-Life Balance: Offer flexible schedules, paid time off, and family-friendly policies to enhance employee satisfaction and reduce turnover.
  • Engagement: Foster a positive workplace culture by recognizing employee achievements, encouraging open communication, and providing regular feedback. Create team-building opportunities to boost morale.
  • Performance Management
  • Setting Clear Expectations: Establish performance goals for employees, such as sales targets, customer satisfaction scores, and service department efficiency. Track progress regularly.
  • Addressing Underperformance: Identify areas where employees may need improvement and offer additional training or support. Address performance issues promptly to ensure team effectiveness.
  • Cost Assessment: Identify cost savings opportunities without compromising quality or customer satisfaction.
  • Succession Planning
  • Future Leaders: Identify high-potential employees for leadership roles and create pathways for their growth within the organization.
  • Succession Strategy: Prepare for key role transitions by offering leadership training, mentorship programs, and cross-training for critical positions.
  • Internal Promotion: Focus on promoting from within to retain top talent and reduce turnover costs. Having a strong succession plan ensures long-term stability and growth.
  • Leveraging Technology
  • Talent Management Software: Utilize software tools to streamline recruitment, track performance, and manage employee development.
  • CRM and DMS Systems: Use dealership management systems (DMS) and CRM platforms to track employee-customer interactions, optimize sales processes, and enhance overall productivity.
  • Compliance and Legal Considerations
  • Labor Laws: Stay informed about labor laws, including wage regulations, anti-discrimination policies, and safety requirements.
  • Diversity and Inclusion: Promote a diverse and inclusive work environment to enhance creativity, problem-solving, and employee satisfaction.

Mach10 can help with your talent management. Connect with us to discuss how.​

BOOK A CONSULTATION

Denyn Pysz

Sales Director

Denyn is a dynamic automotive sales leader with over 20 years of experience, recognized for his expertise in technical certifications, retail sales, and service. With a proven record of driving growth, Denyn has excelled in key management roles across dealership operations, equipping him with a comprehensive understanding of dealership needs at every level. Known for his ability to build high-performing teams and deliver revenue growth, his innovation-driven approach and industry insight make him a trusted authority in automotive sales and service. At Mach10, Denyn advises our clients in Sales, Service, F&I, and Operations, guiding them toward optimized performance and success.

Linkedin

Kathi Kruse

Financial Operations Analyst

Kathi Kruse is a uniquely qualified and accomplished automotive retail advisor. Recognized as a dealership profitability specialist, digital strategist, trainer/coach, podcaster, and author, Kathi is the creator of the Kruse Control Newsletter, and Founder/CEO of Automotive CFO-To-Go, and Kruse Control Inc.  Born in the heart of Los Angeles to a family of “car people”, Kathi’s passion for the car business spans a 25-year automotive retail career, managing wildly successful $100M+ stores in Southern California. Her exceptional experience, combined with her innovative methods, has led to transformational outcomes and increased profits for over 1,000 clients to date.

Linkedin

Chris Pero

Managing Director

Chris’ automotive experience spans over a decade in both retail and wholesale. Chris has provided support by growing an auction company at the management level in southern California, and most recently, he was a part of the management team at a Ford and Lincoln dealership.Through his unique experience and determination, he has a proven track record of growth and success and understands the unique needs of the dealership at every level.

Linkedin

George Pero

President & CEO

Extremely accomplished leader in the automotive industry recognized for his success in retail and remarketing. George’s career achievements include successfully launching and running Auctions In Motion (“AIM”), a regional “mobile” auction company that brings the auction to the dealer. George also holds a wealth of knowledge & expertise in mergers & acquisitions in the automotive sector. He recently served as the Vice President of a national brokerage firm where he was one of the top producers. His experience in the M&A industry brings a keen sense of the due diligence process as well as the art of negotiating while representing both seller and buyer.

Linkedin

Michael Yanke

Vice President Marketing, M&A

Michael has demonstrated success in expanding multimillion-dollar sales and fostering growth while providing sales leadership in highly competitive global markets. Michael brings decades of marketing management with a proven record of achievement. For over 25 years, he has been successful at building new businesses, securing client loyalty and forging strong relationships with external business partners. His extensive knowledge of marketing strategies, channels, and branding has helped companies achieve success through his leadership, communication, and collaboration abilities.

Linkedin

Jon Karasek

Vice President

Having recently held the position of Regional Director of Digital Strategy and Innovation for the industry’s largest independent auto auction group, Jon’s skills range from mechanical/technical certifications to wholesale and retail sales. Jon was recognized for leadership accomplishments when honored with the 2021 Automotive Remarketing 40 Under 40 Award. He is an accomplished auctioneer with over 20 years of experience in the automotive industry. Jon graduated from the World Wide College of Auctioneering, and then excelled as the GM of one of Southern California’s premier wholesale auto auctions.

Linkedin

Chris Pero

Director, M&A

Chris’ automotive experience spans over a decade in both retail and wholesale. Chris has provided support by growing an auction company at the management level in southern California, and most recently, he was a part of the management team at a Ford and Lincoln dealership.Through his unique experience and determination, he has a proven track record of growth and success and understands the unique needs of the dealership at every level.

Linkedin

David Foley

Director, Dealer Operations

David is a seasoned automotive executive with over twenty years of industry experience. As a results-driven Sales Manager, he consistently delivers impressive revenue growth and prioritizes customer satisfaction. Renowned for his ability to build and lead high-performing teams, David’s visionary approach and innovation-driven mindset keep him at the forefront of the automotive sector. His unwavering integrity and keen eye for industry trends position him as a trusted leader actively shaping the future of automotive sales.

Linkedin

Sam Abergel

Director, Fixed Operations

With over four decades of automotive industry experience, Sam’s impressive career began in sales at a Chrysler Plymouth dealership, where he was promoted to Service Manager within 18 months. Noteworthy achievements include leadership roles as the President of the Parts and Service Managers Guild in Los Angeles and representation on the Porsche North America Round Table. Sam’s extensive experience and track record of performance improvements includes orchestrating successful dealership transitions, managing and growing service and fixed operations as a transformative leader at Chrysler-Dodge, Audi, Lexus, and Porsche dealers. At Mach10, our clients benefit from Sam’s expert knowledge in driving dealership profitability through strategic guidance, coaching, and creating tailored client solutions.

Linkedin

Shasta Pellegrino

Executive Administrator

Shasta is a dynamic professional who excels at identifying and implementing effective solutions to complex problems. Her dedication to Mach10’s administrative needs and her commitment to excellence make her an invaluable asset. Shasta's passion for working closely with people and ability to collaborate seamlessly with colleagues and stakeholders alike makes her a perfect fit for the Mach10 team. With her blend of administrative expertise, people skills, and proactive approach to problem-solving, Shasta is poised to contribute significantly to the success and growth of our team and our client partners.

Linkedin

Carsten Preisz

Chief Marketing Officer

Carsten’s extensive achievements includes introducing and establishing Dutch Supercar Spyker in the Americas and holding senior management/executive positions with esteemed and iconic automotive OEMs to include Rolls-Royce, Bentley, Peugeot, and Fisker Automotive. Most recently, Carsten’s contributions with Market Scan Information Systems, Inc., were key to the company being acquired by S&P Global Mobility.

Whether the challenge calls for creating the customer standards for Bentley/Rolls-Royce or being responsible for the Los Angeles Marathon TV-broadcast, which led to an Emmy nomination, Carsten is instinctually entrepreneurial and an out of the box thinker who enjoys solving strategic challenges to elevate the client experience and maximize profitability.

Linkedin